Since after the people have been worried that their conversations being tracked, privacy issues goes a big concern to the users.
But after Edward Snowden’s stories it is clear to everyone that online messages are not safe anymore.
Similarly, VWO reported that after implementing live chat, its customer eztexting saw signups increase by 31% This all makes sense, since According to stats reported by Software Advice, 49% of respondents prefer using live chat for online shopping questions.
Regardless of the nature of the question, 56% of respondents aged 18 to 34 prefer live chat to phone, compared to 27% of respondents aged 35 and older.
Using a secret method (initially known as Edge Rank), Facebook selects a handful updates to actually show users every time they visit their feed, out of an average of 1500 updates they can potentially receive.
Consequently, if you don’t offer them the option of using it, they could be going elsewhere and you could be losing sales. If they’re making a complaint, are frustrated because there’s a problem with the site, or an item they want to buy is out of stock, the customer might be a little “difficult” to deal with.News Feed also shows conversations taking place between the walls of a user's friends.The company that turned live-streaming into a sensation last year is ready to introduce its next act.So thus under growing messaging apps there is another keyword has become an important issue which is “secret chat”.A secret chat is a one-to-one chat, which is encrypted when delivered to the end users, and chats/messages are being vanished after seen to the receiver end during the customized time setup from the sender’s end.